Return Policy

Thank you for shopping with Annelie. We strive to provide you with high-quality products and excellent service. Please read our return policy carefully:

Return Conditions

• Non-Returnable Products: Products cannot be returned unless they are faulty or not as described in the product image.
• Faulty Products: If you receive a faulty or broken product, or if the product does not match the description or image, you are eligible for a return. 

Return Process

1. Contact Us: Please contact us at anneliechains@gmail.com with the following information:

   • Image evidence of the product being faulty or broken.
   • Proof of purchase (receipt).
   • You must contact us in regards to a return or exchange within the first 7 days of receiving the order. 

2. Evaluation: Upon receiving your email, our team will review the evidence provided.

3. Resolution Options: If the product is confirmed to be faulty or not as described:

   • You can choose to receive a refund.
   • Alternatively, you can opt to have a new product sent to you as a replacement.

Refunds

• Eligibility: Refunds are only provided if the product is confirmed to be faulty or not as described in the product image.
• Processing: Once your return request is approved, the refund will be processed within 10 business days.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Annelie!